FAQs

✅ Rhvip Beauty – Frequently Asked Questions (FAQs)

1. How long does delivery take?

Delivery usually takes 5~10 business days, depending on your location. You will receive a tracking number once your order has been shipped.

2. Where is my order coming from?

We work with global suppliers to bring you the best beauty products. Most of our items are shipped directly from our fulfillment centers in Asia.

3. Can I return or exchange an item?

Returns are accepted within 14 days of delivery if the item is unused and in its original packaging. Please contact us before sending anything back.

4. What if my item is damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange a replacement or refund.

5. Can I cancel or change my order?

If your order hasn’t shipped yet, we can cancel or update it. Once shipped, no changes can be made.

6. Do you ship internationally?

Currently, we ship to the United States only. We are working on expanding our service to other countries soon.

7. Are your products cruelty-free or vegan?

Yes! Most of our beauty products are cruelty-free, and we offer a range of vegan options as well.

8. How can I contact customer support?

You can email us at 💌 Email : rhvip1004@gmail.com or use the contact form on our site. 

"We truly want to respond to you as quickly as possible, because your time and concerns matter deeply to us.
While we strive to reply promptly, there may be rare occasions when our response is slightly delayed due to unexpected circumstances.
We’ll do everything we can to get back to you within 24 business hours, and we’re deeply grateful for your patience and kind understanding."